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Customer Services Centre (including recycling and refuse collections) - 023 8028 5000

Customer Services Centre - service enquiriesService Email Addresses;  Email

Main switchboard: 023 8028 5000.

Main offices - postal addresses and opening hours

Appletree Court
Beaulieu Road
SO43 7PA

Fax: 023 8028 5555

8.45 am - 5.15 pm Monday to Thursday
8.45 am - 4.45 pm Friday

Town Hall
Avenue Road
SO41 9ZG

Fax: 023 8028 5626

8.45 am - 5.15 pm Monday to Thursday
8.45 am - 4.45 pm Friday

How to find our main Council offices:

New Forest In Touch
Download our free app to report issues directly to the council to do with fly-tipping, refuse and recycling, pests, abandoned vehicles, potholes and more ....

Social media
Join us on social media to hear latest news, ask questions, and be kept up to date

Local Information Offices - postal addresses and opening hours
There are eight Information Offices in Fawley, Fordingbridge, New Milton, Hythe, Lymington, Lyndhurst, Ringwood, and Totton.

The offices are able to respond to queries on a whole range of our services.


Jubilee Hall
The Square
Hampshire SO45 1DD

Tel 023 8089 1640
Fax 023 8024 3297

9.00 am - 5.00 pm Monday - Friday

adobe icon Location Map - Fawley Information Office [940kb]


Kings Yard
Salisbury Street
Hampshire SP6 1AB

Tel 01425 654560

1st April to 31st October
10.00 am - 4.00 pm Monday - Friday 

1st November to 31st March
10.00 am - 4.00 pm Monday, Wednesday, Friday

adobe icon Location map - Fordingbridge Information Office [1Mb]


The Grove
St Johns Street
Hampshire SO45 6BZ

Tel 023 8084 1411
Fax 023 8084 2181

8.45 am - 4.30 pm Monday to Friday

adobe icon Location map - Hythe Information Office [1005kb]

New Milton

Town Hall
2 Ashley Road
BH25 6AS

Tel 023 8028 5000

Morning  9.00-12.30    Afternoon 13.30-16.15    Monday to Friday

Please note that the office will be closed for one hour each day between 12:30-13:30.

adobe icon Location map - New Milton Information Office [1Mb]


Ringwood Gateway
The Furlong
Hampshire BH24 1AT

Tel 01425 473883

9:00 am - 5:00 pm Monday to Thursday
9:00 am - 4:45 pm  Friday

adobe icon Location map - Ringwood Information Office [731kb]


Civic Centre
Hampshire SO40 3AP

Tel 023 8086 3138
Fax 023 8066 6876

9.00 am - 5.00 pm Monday to Thursday
9.00 am - 4.30 pm Friday

adobe icon Location map - Totton Information Office [962kb]

Information Offices provide easy and well sign-posted access to information about services provided by the District Council, Hampshire County Council and Town and Parish Councils and the friendly staff are there to help you find the information you need on these and a range of community and other services.

We make every effort to answer your specific enquiries in one place and recognise that our customers have different and individual needs. Copies of information are available on request in a range of formats.

New Forest District Council's Emergency Service
Outside normal office hours, including weekends and public holidays, the council's Emergency Service can be contacted by telephoning 023 8028 5250.

If, in the unlikely event you are unable to contact us on this number you can call an emergency mobile number 07771 259098.


Contact details for Hampshire County Council services (social services, libraries, roads, schools etc)


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Updated: 19 Oct 2016
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