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Customer Services

teal bullet  Web ChatWeb chat is quick and easy to use.  Our average response time for a web chat is 1 minute 17 seconds; so why not give it a try?  Please check our Terms and Conditions here before chatting with us.

teal bullet  Email Email us at customer.services@nfdc.gov.uk  Our average response time for emails is 2 hours 5 minutes.

teal bullet  Online reporting Use one of our online forms All enquiries submitted via the website are processed within 1 working day

teal bullet  In Touch app - Use our app if you're out and about and spot something that needs reporting.  Enquiries received via the app will be processed within 1 working day.

teal bullet  Social media - Get in touch on Twitter or Facebook   where you can post or message us with your enquiry. 

teal bullet  Telephone  023 8028 5000

  • Council Tax, Housing Benefit, Non Domestic Rates - option 1
  • Housing (including maintenance, rent) - option 2
  • Planning, including land charges - option 3
  • Customer Services - option 4

For none of the above (or if you are not sure who you need to speak to), just hold and you will be connected to the Customer Service team.

  • Health and Leisure - we take bookings and answer general queries about our centres and classes
  • Waste and Recycling - we report missed bin collections, order new glass boxes, and book bulky household waste collections etc
  • Garden Waste - we can answer your garden waste enquiries or resolve any issues you are having with our service
  • Pest Control - we can take bookings for pest control visits and give general advice on rats, mice, wasps etc
  • Dog Warden - we take reports for lost or found dogs in the district
  • Streetscene - we take reports on flytipping or general street cleaning enquiries
  • Housing - we handle maintenance reports for our Housing tenants and can deal with general rent and other tenancy enquiries

If you know the name of the person you need to speak to, please call 023 8028 5588 and use our contact portal to be connected.

teal bullet  In person - You can visit one of our local information offices around the district.  

teal bullet  Contacting us in an emergency - If you need to report an emergency outside of our office hours, at weekends or on public holidays, dial 023 8028 5250 or emergency mobile 07771 259098  (if landline is unavailable)

 

Contact details for Hampshire County Council services (social services, libraries, roads, schools)

Updated: 8 Feb 2018
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